Frequently Asked Questions

What is The Trader Alert?

The Trader Alert is a custom alert indicator company founded and built by traders for traders. We release bundle indicator products that allow users to customize the indicators they already know and love in ways they may have never imagined before. Each indicator is fully configurable and fires alerts based on your own conditions — not signals from someone else. You set the parameters, you get the alerts.

What platform does this work on?

Our first product was developed exclusively for NinjaTrader 8. Future products are expected to expand into Tradovate, TradingView and other platforms depending on customer feedback and demand.

Do I need any coding experience to use these?

None at all. The indicators are installed via NinjaTrader's built-in import tool and configured through a standard settings panel. No coding, no compiling, no technical knowledge required.

What instruments and chart types can I use these on?

The indicators work on any instrument available in NinjaTrader 8 — futures, stocks, forex and more. They are compatible with all chart types including tick, minute, range, renko and others. Note that the VWAP + Bands and Volume Spike indicators require a data feed with volume enabled — this is a separate volume data subscription and is not included in a basic price-only feed.

How do I install the indicators?

Download the indicator package zip file from your Account Portal, then go to Tools → Import NinjaScript in NinjaTrader and select the zip file. Do not unzip it — NinjaTrader imports the zip directly. Full step-by-step instructions are in the Setup Guide. See the Setup Guide for full instructions.

Do I need to unzip the downloaded file?

No — do not unzip the file. NinjaTrader imports the .zip package directly via Tools → Import NinjaScript. If you accidentally unzip it, use the original downloaded zip file for the import instead.

How do I find the indicators after installing?

Right-click on any chart in NinjaTrader and select Indicators. You can scroll through the list to locate them, or simply type 'alert' in the search box at the top of the list and all The Trader Alert indicators will be listed instantly.

Can I use these on multiple computers?

Yes — your subscription includes 2 machine activations. You can activate on your main trading machine and a backup or VPS. If you need to move your license to a different machine you can deactivate an existing machine from your Account Portal to free up a slot. If you require additional activations beyond 2 please contact support@thetraderalert.com.

Do I need NinjaTrader running to receive alerts?

Yes — NinjaTrader must be running with your chart open for alerts to fire. As long as your computer is on and the charts are open in the background your alerts will work. If you want 24/7 alerts without keeping your personal machine on, consider running NinjaTrader on a VPS.

How do I receive alerts on my phone?

You have two options. For email alerts enter your email address in the indicator settings. For SMS text alerts enter your carrier's email-to-SMS gateway address instead — for example 2135550123@vtext.com for Verizon. A full carrier list is available in the Setup Guide.

Why am I not receiving email alerts?

Make sure you have configured your outgoing email settings in NinjaTrader under Tools → Options → Alerts. You need a Gmail App Password — not your regular Gmail password. Note that 2-Step Verification must be enabled on your Google Account before App Passwords become available. Full instructions are in the Setup Guide.

What is the difference between On Bar Close, On Each Tick and On Price Change mode?

On Bar Close fires alerts only when a bar fully closes and the condition is confirmed — the most reliable mode for avoiding false signals. On Each Tick fires as soon as the condition is met on any tick within a bar — the fastest but can produce more signals. On Price Change fires when the price changes but not on every tick — a middle ground between the two. We recommend On Bar Close for most setups.

What does One Alert Per Bar do?

When enabled this limits alerts to once per bar regardless of calculate mode. This is especially important when using On Each Tick or On Price Change mode — without it the same condition can fire repeatedly within a single bar, flooding your inbox.

Can I restrict alerts to specific trading hours?

Yes — every indicator includes a Time Filter option. Enable it and set your start and end times to only receive alerts during your preferred session window. You can also enable the Overnight Session toggle to allow alerts to run through the night. Note that all times must be entered in 12-hour clock format as per NinjaTrader's standard indicator clock setup.

My SMS alerts are delayed or not arriving. What should I do?

SMS delivery via carrier email-to-SMS gateway can vary by carrier and is sometimes filtered as spam. Verizon in particular can be aggressive with filtering automated messages. Email alerts are generally more reliable for time-sensitive setups. If SMS delays are an issue try switching to email alerts as your primary notification method.

Where do I find my license key?

Your license key is in your welcome email and always available in your Account Portal under the Overview tab. You can copy it with one click from the portal.

How do I create my account?

After subscribing you will receive a welcome email containing a Create Your Account link. Click it to set your password and access your Account Portal. If the link has expired contact support@thetraderalert.com and we will send you a new one.

I forgot my password. How do I reset it?

Go to thetraderalert.com/account and click Forgot password? Enter your email address and we will send you a password reset link.

Can I use my license on more than 2 machines?

Each subscription includes 2 machine activations. If you need to move to a different machine you can deactivate an existing activation from your Account Portal to free up a slot. If you need additional activations beyond 2 please contact support@thetraderalert.com and we will work something out.

What plans are available?

We offer a Monthly plan at $29/month and an Annual plan at $249/year — saving over 28% compared to monthly billing. Both plans include full access to all 9 indicators.

Can I switch between monthly and annual?

Yes — you can switch plans at any time through the Billing tab in your Account Portal. Changes take effect at your next billing cycle.

How do I cancel my subscription?

You can cancel at any time through the Billing tab in your Account Portal. Your access continues until the end of your current billing period. There are no cancellation fees.

How do I update my payment method?

Go to the Billing tab in your Account Portal and click Open Billing Portal. You can update your card, view invoices and manage your subscription from there.